Addmotor CS Team-Hana

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  • What Factors Affect The Battery Range?

    The three factors that affect the battery life range are riding style, riding conditions, and load. Riding style:The effect of riding style on range depends on how much effort you want to provide a...

  • When Will My E-bike Ship?

    Your in-stock order will be shipped out from our warehouse within 1 to 2 business days after we received your confirmation email. Also order placed on the weekend, holiday or orders received and co...

  • Pedal Assist System (PAS) of Addmotor Electric Bikes

    Each e-bike of Addmotor is equipped with the pedal assist system (PAS). Addmotor Customer Service Team will explain what is PAS and how it works during the riding. We've combined the feedbacks we'...

  • What Payment Methods You Accept, And Do You Offer Financing?

    We accept debit or credit cards (Visa, MasterCard, AMEX, and Discover), Paypal payments, and Paypal Credit payments.We have partnered with Affirm to provide you with an easy way to complete purchas...

  • How Do I Charge My Battery?

    Where to charge?Always charge in a safe area that is dry, indoors, between 50 °F–77 °F (10 °C–25 °C), and away from direct sunlight, dirt, or debris. Arrange the bike, battery, and charger to elimi...

  • How To Turn On The Headlight?

    Night Mode& Headlight: Hold both UP and MODE for 3 seconds to turn on the LCD background light and headlight. Hold 3 seconds again to turn it off. Note: The automatic backlight is available only i...

  • Do You Have Spare Battery for Sale?

    Unfortunately, the lack of battery parts leads to the out-of-stock battery in the whole electric bike market right now.  There is rarely has a spare battery for sale. To view more details about the...

  • Why Did Credit Card Payments Fail?

    If you pay by credit card, your payment could be somehow denied at the checkout by our system in defense against possible credit card fraud. It's a good idea to call your credit card company or ban...

  • Does the bike come with a charger?

    A charger is included with the bike. You do not need to buy it separately. If you want a spare charger, you may purchase it here. A charger is included with the bike. You do not need to buy it sepa...

  • How Do I Change My Order?

    If you need to change the color of the bicycle, replace the accessories in the order, or if you ordered the wrong product, we are always here to help you. Our goal is to ensure that any errors or c...