What Is Your Return Policy And Do You Offer A Warranty?

Return

· All Addmotor’s e-bike and accessories will be unreturnable after 14 days of receiving the bike.
( Please ensures the preservation of both the outer box and inner packaging. In the event of a return, any additional requirements related to the outer box may incur charges. )
· If a return has been approved, the customer is in charge of properly packaging the bike, and returning it to 4188 Arden Drive. El Monte, California, United States, 91731. Any damages caused during the shipping due to the lack of packaging will be deducted from the refund.
· Return requirement:
· Less than 10 miles on the odometer.
· No major scratches or paint chips. Any attempt to hide scratches and chips will result in refund deduction.
· Depending on the bike(s)' condition, a restocking fee of 10 - 30% will be charged. Orders outside the continental United States may charge a restocking fee of up to 50%.
· A restocking fee of 3.5% will be charged for returned accessories including battery.
· All the return order's freight will be on customers' own.
· Please contact our technical support team for return/replacement instructions at [e-mail] or [e-mail]

 

Cancellation of orders

Cancellation of e-bike orders after shipment, a restocking fee of 13% will be charged, and the shipping freight cost will be on customer's own.
A restocking fee of 3.5% will be charged for any order canceled before shipment. Refund will be available within 1-3 business days.

 

Chargebacks and Disputes

If a purchase becomes subject to any financial chargeback or dispute of any amount, and the possession of the product is under the consumer, the processing of the chargeback, dispute, or refund will not be processed until the product is returned back to Addmotor. Under any ruling that the consumer will retain the product, Addmotor Tech Inc. reserves the right to indefinitely suspend the warranty at our discretion. Usually, following the resolution of the chargeback matter, the warranty will resume from the original payment date outlined in the Warranty, without extending the duration for the period when the warranty was suspended.

Remark:

Upon receiving your bike, please immediately check whether your product is damaged.
Please indicate any damage to your product on the bill of lading, take photos of the remarks and damaged area, and send them to [e-mail] or [e-mail] for freight damaged claims.

Warranty:

This following Limited Warranty (“Warranty”) applies to all Addmotor Tech Inc. (“Addmotor Tech”, “Addmotor Electric Bikes”, “Addmotor”, etc.) ebike(s) and etrike(s) which are covered against manufacturing defects in material or workmanship for the Warranty Period after the date of receipt of payment from the customer. Pre-Orders or Custom Orders are extended by 60 days from the date of receipt of payment, i.e., the entire warranty terms are valid from the date of receipt of payment plus 60 calendar days. Additional extended warranty purchased will only apply for the specific part and model; it will only apply to the original purchasers and must be purchased prior to receiving the product.

This Limited Warranty is applicable to ebike(s) and etrike(s) purchases in the United States and Canada and in compliance with the subsequent conditions:

Who is covered under the Warranty?

Only the original purchaser and owner of an Addmotor ebike or etrike, whether through online from the official Addmotor website, other selling platform with official Addmotor Brand Stores, or physical Addmotor storefronts, is covered by this Warranty. All products bought from other means, such as authorized dealers, bike shops, or second-hand/sample bikes from another public/private agency/personnel are NOT subject to the warranty policy addressed here, please check in with your purchase platform or personnel to confirm the accurate warranty policy.
The Warranty Period begins on the purchase date of the ebike/etrike and shall end immediately either at end of the Warranty Period or through any sale or transfer of the ebike/etrike to another person, whichever occurs first. Under no circumstances shall the Limited Warranty be transferable and apply to any subsequent owner or other transferees.
All warranty is subject to the policy during the time of purchase, any future changes to our warranty policy will not be reflected or carried over from the warranty that applies to your model at the time of purchase. Addmotor Tech Inc. reserves the right to change its warranty at any time and without notice.

Addmotor Electric Bikes Limited Warranty including:

The following Limited Warranty term is only limited to the replacement of a defective part that is covered (“Covered Component”) which includes:

♦ Effective for a brand-new Addmotor ebike/etrike:

The following warranty terms apply to the covered products purchased in the U.S. or Canada on or before February 29, 2024:
· Frame: Addmotor Electric Bikes/Trikes frames are covered by a two (2) year warranty.
· Battery:
Batteries with a capacity of 48V 20Ah are covered by an eighteen (18) month warranty.
Previous battery versions of any capacity less than 48V 20Ah batteries are covered by a one (1) year warranty.
· Parts & Components:
Original parts and components of forks, stem, handlebar, headset, seat post, lights, bottom bracket, rims, wheel hub, derailleur, throttle, wiring harness, motor, controller, and LCD display are covered by a one (1) year warranty.
For the covered products purchased in the U.S. or Canada on or after March 1, 2024, the following warranty terms are applicable:
· Frame: Addmotor Electric Bikes/Trikes frames are covered by a two (2) year warranty.
· Battery:
Batteries are covered by a two (2) year warranty.
· Motor:
Motors are covered by a two (2) year warranty.
· Parts & Components:
Original parts and components of forks, stem, handlebar, headset, seat post, lights, bottom bracket, rims, wheel hub, derailleur, throttle, wiring harness, controller, and LCD display are covered by a one (1) year warranty.

♦ Effective for an Addmotor sample ebike/etrike:

· Sample ebike/etrike or secondhanded ebike/etrike sold by Addmotor are covered by a one (1) year warranty.
· The Limited Warranty is expressly limited to the replacement of a defective lithium-ion battery (the “Battery”), frame, forks, stem, handlebar, headset, seat post, lights, bottom bracket, rims, wheel hub, derailleur, throttle, wiring harness, motor, controller, and LCD display (each a “Covered Component”).

♦ Effective for selected accessories sold by Addmotor:

Accessories sold by Addmotor are not covered under any Warranty, with the exclusion of major parts and accessories such as batteries, motors, controllers, and displays.
Only these four items will have a limited warranty, and the warranty for these accessory parts is effective from the original retail purchase date. These four accessory parts will be categorized under Cover Components with same rules and restrictions apply.
· Battery:
Batteries with a capacity of 48V 20Ah purchased in the U.S. or Canada on or before February 29, 2024, are covered by an eighteen (18) month warranty, battery versions of any capacity less than 48V 20Ah batteries are covered by a one (1) year limited warranty.
Batteries of any versions of any capacity purchased in the U.S. or Canada on or after March 1, 2024, are covered by a two (2) year warranty.
· Motor:
Motors purchased in the U.S. or Canada on or before February 29, 2024, are covered by a one (1) year warranty. For motors purchased in the U.S. or Canada on or after March 1, 2024, are covered by a two (2) year warranty.
· Other covered accessory parts, controller and display are covered by a one (1) year limited warranty.
The Covered Components are warranted to be free of defects in materials and craftsmanship throughout the duration of the Warranty Period. Please refer to “This Limited Warranty Does Not Cover” for limitations.

For more detailed warranty terms, please click here.